Q.  What resolution do you scan at?
A.  Between 600 DPI (which is right for most photos) and 12,800 DPI depending on the photo and what the scans will be used for.

Q.  How will the scans be returned?

A. You will receive a USB memory stick (for convenience) and a set of 4 mastered DVD data disks. The beauty of the mastered DVD is that the photos cannot be accidentally deleted.  I can also send the materials to you using Dropbox if you abroad.

Q.  Will photos be orientated so that the scans are the right way round and not sideways or upside down? Will the photos be enhanced?

A.  Yes, all photos will be orientated correctly.  I will also ensure that they are aligned (i.e. not squinty or skewed) and any deteriorated prints are colour restored and enhanced.  Excess white border space will be cropped out. My goal is to deliver a finished product that leaves you with nothing to do.

Q.  Does it matter that my photos are all different sizes, shapes & quality.  And that some are black & white?
A.  No.  I can scan the lot.  Very large photos; very small photos; and photos with backings may take a little longer but can still be done.

Q.  Do you scan in order?
A.   Yes.  Photos will be scanned in order.  Unusually large, small or odd shaped photos may be placed to one side and scanned separately.

Q.  Is there any risk that my photos could be damaged?
A.  No.  I have never damaged a photo.  It is perfectly normal for me to scan photos from the 19th century.

Q.  Can the images be used to make a photobook?
A.  Yes. Albelli seem to produce consistently good products and won a Gadget Show review.  Snapfish are also good.

Q.  What format is used?
A.  Industry standard JPEGs.

Q.  Can you scan long thin panoramic prints?
A.  Yes.  Including prints with 2 small images along one side.

Q.  Can I take the data disk or memory stick to Boots and have photos printed from it?

A.  Yes.

Q.  Should I scan the print or the negative?
A.  It is cheaper and better to scan the prints rather than the negative.

Q.  Can you unpack & repack photo albums and scan photos glued in to albums?
A.  Yes.  I often do this for clients. Repacking is often important where the albums have been borrowed from a relative.

Q. Can you capture captions written on the album pages?

A. Yes. The scanning will be done in 2 stages. In stage 1 the whole page will be captured and then in stage 2 each photo will be scanned in isolation.

Q.  Can you convert VHS tapes & camcorder tapes to DVD?
A.  Yes.  I convert VHS, Betamax, cine and all of the common camcorder tape formats at my lab.

Q.  Privacy is important to me.  How can I be sure my photos are in safe hands?
A.  I guarantee privacy.  I have had several celebrity clients in the past (through recommendation) and understand how important it is to protect client privacy.  In my corporate work it is quite normal for me to scan commercially sensitive materials such as multi-million pound contracts and tender documents.

Q. How do I know how many photos I have?
A.  Please do not try to count them.  Life is too short.  As a guide a shoebox for a lady’s shoe holds approximately 1,000 “6×4” photos and weighs weighs 3.5KG.  1,000 Photos Looks Like:

Q. What equipment do you use?

A. There are 19 professional scanners I regularly use. I have tried them all. Some machines are better than others at capturing different material and it has taken many years (and much expense) to find the right formula. Similarly I have tried all of the restoration software. If you add video equipment there are a total of 82 digitisation “devices” in regular use at my lab. I am invited to attend conferences held by the major scanner manufacturers and contribute to product & software development. Me at conference:

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Q.  How can you do this so quickly & cheaply?  It took me hours to scan just a small number of photos using my home PC equipment?

A.  I have the specialised, high-speed equipment needed to scan in high volumes. I have the right software & have developed the best processes over the years.